This is a working business draft and should receive final legal review before public launch. Digital-software refund requests are reviewed individually according to applicable law and the circumstances of the request.

Send the purchase email, edition, order date, and reason through the support form. Do not send payment-card numbers.

The support team may attempt to resolve installation, activation, download, printing, or configuration problems before a refund decision.

A completed refund, chargeback, or reversed payment may revoke the related perpetual license, deactivate the registered computer, and disable protected installer access.

A legitimate computer failure or replacement is not automatically a refund issue. Management can review and approve an activation-limit exception when the customer verifies ownership.